Financial institutions’ ability of using information technologies enables them to stay efficient in the both local and global financial markets, act promptly and adapt rapidly changing environment conditions. Since technology has become an indispensable component, institutions’ need for a well-established, efficient and flexible technological infrastructure increased dramatically. MKK, in parallel with the improvements in technology, aims continuous enhancement in its information technology infrastructure as well as increasing its service level.
MKK Information Technologies is already aware that to accomplish these goals, below conditions have to be met;
1. Having highly qualified human resources; as the real base for “innovation”
2. Establishing effective Information Technology Processes for Product Development and Systems Management
3. Using “Information” and “Technology” effectively and efficiently
Critical system components are monitored 24/7 to take precautionary actions and prevent the service interruptions before they happen. By the help of single-point monitoring of information technology processes, it is possible to detect, manage and report problems before exceeding the threshold values, and increase service level quality.
“Call and Problem Management” is performed by the Help Desk that offers services in compliance with “ITIL” processes. “Change and Configuration Management” processes and “System Components” are also designed and managed in parallel with the ITIL processes based on a well-established set of rules and procedures.